Otter.ai Subprocessors

Last updated on April 8, 2020

[See also Terms of Service]

To support our services may engage and use data processors with access to certain Customer Data (each, a "Subprocessor"). This page provides important information about the identity, location and role of each Subprocessor. Terms used on this page but not defined have the meaning set forth in the Customer Terms of Service or superseding written agreement between Customer and Otter.ai (the "Agreement").

Third Parties

Otter.ai currently uses third-party Subprocessors to provide infrastructure services, and to help us provide customer support and email notifications and analytics.

Infrastructure Subprocessors

Otter.ai may use the following Subprocessors to host Customer Data or provide other infrastructure that helps with delivery of our Services:

Entity name Subprocessing Activities Entity Country
Amazon Web Services, Inc. Cloud service Provider United States

Other Subprocessors

Otter.ai may use the following Subprocessors to perform other Service functions:

Entity name Subprocessing Activities Entity Country
Zendesk, Inc. Cloud-based Customer Support Services United States
Salesforce, Inc. Cloud-based Customer Relationship Management United States
SendGrid, Inc. Marketing and Operational Email United States
Appsflyer, Inc. Online Marketing Attribution Software United States
Google LLC Push Notification, Online Marketing and Web Analytics United States
Amplitude, Inc. Cloud-based Product Intelligence United States
OneSignal Customer Engagement / Push Notifications United States

Updates

As our business grows and evolves, the Subprocessors we engage may also change. We will endeavor to provide the owner of Customer’s account with notice of any new Subprocessors to the extent required under the Agreement, along with posting such updates here. Please check back frequently for updates.